Refund Policy

Last updated: October 1, 2026

The short version

  • Full refund within 14 days of your first Pawtrol payment or of any renewal. No questions asked.
  • Ask through Paddle at paddle.net, or email jobinb6444@gmail.com.
  • Paddle sends the money back to the payment method you used.

What this covers

Kyra itself is free, so there is nothing to refund. This policy covers Pawtrol, the optional subscription inside Kyra, which costs $0.99/month or $9.99/year. Pawtrol is sold by Paddle.com, our reseller and Merchant of Record, so every refund is issued by Paddle. This policy works alongside the Paddle Buyer Terms. It doesn't reduce any refund right you have under those terms or under the law where you live.

14-day refund, no questions asked

If you ask within 14 days of a payment, you get that payment back in full, including any tax charged. This applies to:

  • your first purchase, monthly or yearly;
  • every renewal, monthly or yearly, counted from the date of that renewal charge.

You don't need to give a reason.

How to ask for a refund

Either way works:

  1. Through Paddle. Go to paddle.net, look up your order with the email address you used, and request a refund. You can also reply to your Paddle receipt email.
  2. By email. Write to jobinb6444@gmail.com from the address you subscribed with, or include that address. The order number from your Paddle receipt helps us find it faster. We'll ask Paddle to issue the refund.

Paddle returns the money to your original payment method. How long it takes to show up depends on your bank or card issuer.

What happens after a refund

  • A full refund ends Pawtrol for the refunded period right away, on every Mac linked to your subscription. Kyra's free tools keep working as usual.
  • Refunding a payment doesn't stop future renewals on its own. If you don't want to be charged again, cancel the subscription as well, in Kyra › Settings › Manage subscription or through the link in your Paddle receipt. If you ask for a refund by email, tell us whether you also want the subscription cancelled, and we'll handle both.

After 14 days

After the 14-day window, payments aren't refunded for a partial period. You can still cancel at any time. After you cancel, you won't be charged again, and Pawtrol keeps working until the end of the period you've already paid for. If something went wrong, for example you were charged twice or Pawtrol didn't work for you, email us anyway and we'll sort it out with Paddle.

Chargebacks

Please contact us or Paddle before disputing a charge with your bank. The 14-day refund is quicker, and a chargeback ends Pawtrol on your linked Macs.

Contact

Eleven Labs · jobinb6444@gmail.com

Billing questions can also go to Paddle at paddle.net.